FAQs

Q. What is your privacy policy?

Q. Is my credit card information safe?

Q. I don’t have a credit card, how do I order?

Q. I live nearby, can I pick up my order?

Q. How do I track my order?

Q. How long will it take to get my order?

Q. What is your Return Policy?

Q. If an item I order is out of stock what happens?

Q. What is your privacy policy?
A. We will not rent, sell or otherwise distribute your name, address, email address, credit card information or personal information to anyone.

Q. Is my credit card information safe?
A. We use the latest encryption technology and other methods to protect your credit card information. You can place your orders using our SSL encrypted safe server or, if you feel more comfortable, you can call your credit card information in to us. If you intend to call us with your credit card, choose “Call with Payment” instead of choosing a credit card type during the check out process. Then complete your order and call us. Your order will ship when your payment has cleared.

Q. I don’t have a credit card, how do I order?
A. Complete your order on line. During the checkout process choose the “Call with Payment” option and call us to let us know how you are paying. Your order will ship when your payment has cleared.

Q. I live nearby, can I pick up my order?
A. Yes, Complete your order on line. During the checkout process choose the “Call with Payment” option and call us to let us know you will be picking it up.

Q. How do I track my order?
A. When your order has shipped, an email will be sent to the email address you provided us with your order. The email will have the USPS or UPS tracking information. You can then go to www.usps.com or www.ups.com , depending on how your order was shipped. If you have any trouble just give us a call at 1-631-580-1118.

Q. How long will it take to get my order?
A. We usually ship within 2 business days of cleared payment.

Q. What is your Return Policy?
A. We have a liberal 30 day, no questions asked, 100% Money Back Guarantee! Please note that the original shipping charge is non-refundable. If you are unhappy with any products you receive, you may return them, undamaged, within 30 days of the invoice date, and we will happily refund your purchase price. We encourage our customers to inspect the contents of the package(s) as soon as the order is delivered. Not Just Scrap will be unable to issue any type of refund after the 30-days has expired.

To qualify for the refund, however, product(s) must arrive back to us within 30 days of the original invoice date and in the same condition we shipped it--i.e. unopened, unused, and undamaged merchandise. Please repack the products carefully for the return trip to avoid damage in transit. Products that have be opened, used, or damaged will not be accepted for return and will be returned to the customer at the customer's expense.

For our customers' protection, we maintain a very high level of quality control on products shipped.. In the event you receive a defective product, please contact us immediately, and we will give you the directions on how to contact the manufacturer for a replacement product.

If the return is due to our error, we will, of course, refund your return shipping costs. Please note that the original shipping charge is non-refundable. For obvious reasons, we cannot accept returns of books or opened software.

If you are planning on returning an item/order please contact us or call 1-631-580-1118 to request a return authorization number.

Q. If an item I order is out of stock what happens?
A. Not Just Scrap does not accept backorders for items. If, due to unforeseen events, an item that is ordered is found to be out of stock when the order is being pulled for shipment, the amount of the item ordered will be refunded back to the credit card used to purchase the order. If you need any assistance or have questions regarding an order, please contact us at 1-631-580-1118.